Please refer to this page for important policies and answers to our frequently asked questions. If you have any further inquiries, please call the clinic or fill out our General Contact form.
Business Hours
We are open Monday – Friday 8:00am – 6:00pm
and Saturdays 9:00am – 5:00pm.
We are closed for all statutory holidays. Please note that extreme weather conditions may cause an unexpected clinic closure. Call the clinic at (250) 656-3333 to ensure we are operating.
If your pet requires urgent, after-hours care, please contact Central Victoria Veterinary Hospital (250) 475-2495 or WAVES (778) 432-4322.
All pets must be either on leash or in a carrier at all times, both within the clinic and on clinic grounds. This is to ensure the safety and comfort of all pets and owners. If you have forgotten your leash or carrier, we will be happy to provide you with one at the front desk.
When entering the hospital, you may encounter animals that are sick, injured, or frightened. Please ensure your pet is not greeting other patients in the lobby without their owner’s permission.
Keeping your pet on a short leash or in a carrier will help keep our patients separated and assist in preventing the potential spread of sickness.
If you have concerns about your pet coming into contact with others, please call the clinic upon your arrival and one of our reception staff can direct you to a private entrance.
We understand that for many pets, the clinic can be a stressful and frightening place. If your pet is reactive towards people or other animals, please inform the reception staff before entering the clinic. Accommodations can be
made to ensure your pets needs are met.
Note that while we regularly receive orders, holidays, back-orders, and weather conditions may cause delays. Therefore, we suggest placing orders at least a week in advance for prescription diets and medications.
Our online portal, Vet Store, allows you to conveniently order prescription diets and over-the-counter products. Orders can be picked up in-clinic, or clinic or delivered directly to your doorstep. You can even set up auto-orders for your regularly used items.
For the health and safety of our staff and clients, we ask that you do not come into the clinic if you are exhibiting symptoms of Covid-19 or are otherwise feeling unwell.
Accommodations can be made if coming to the clinic is unavoidable. If you need to pick up food, medication, or other products from the clinic, please call ahead to pre-pay and one of our staff members will be happy to bring your purchase to your vehicle when you arrive. Alternatively, you can take advantage of our Vet Store’s home shipping.
If your pet requires an appointment, please inform our staff over the phone that you are feeling unwell and ask about a contactless appointment.
Mask Policy: we currently do not require masks in the clinic. If you would like your veterinarian to wear a mask during your appointment, please inform our reception team at check-in.
Payment is due when services are rendered. Unfortunately, we are not able to do in-clinic payment plans. However, we are happy to direct you to foundations that are able to assist financially at your request. Petcard and iFinance also offer versatile payment options.
Please note that estimates for large procedures – such as surgeries and dentals – will be sent prior to your booked date. If you would like estimates for routine procedures, these can be made for you upon request.
Payments may be made with: VISA, Mastercard, Discover, Debit, or Cash. Sorry, we are unable to accept Amex or personal checks.
If your pet is lost, notify the clinics and shelters in your area. The CRD Animal Shelter can help get the word out and hopefully improve the chances of your missing companion being returned to you. You may also like to get the word out on social media and platforms like ROAM.
If you have found a pet that you believe to be lost, you may first like to ask around the immediate area to see if anyone recognizes the animal. Otherwise, call the clinic nearest you and see if they can scan the pet for a microchip – often this is quick and free of charge. Notifying nearby clinics and the CRD can help searching owners get in touch with you quickly. You may also like to post on social media and ROAM, and browse the recent postings to see if anyone is missing the pet.
The BC SPCA Wild Animal Rehabilitation Centre (WildARC) is open 365 days a year to help sick, injured, and orphaned wild animals. WildARC can be contacted through their toll-free Animal Helpline, +1 855-622-7722, or through email: info@wildarc.com. Their team can help direct you in the best way to assist distressed wildlife.
Please note that filling out this form does not guarantee a medication refill. We require that your pet is up to date on their yearly examination, and that refills have been noted in the patient medical records by a DVM. You will be contacted if there are any issues processing the medication refill.
