250-656-3333

Important Information

Please refer to this page for important policies and answers to our frequently asked questions. If you have any further inquiries, please call the clinic, or fill out our General Contact form.

Business Hours

We are open Monday – Friday 8:00am – 6:00pm
and Saturdays 9:00am – 5:00pm.

Closures & Holiday Hours

We are closed for all statutory holidays. Please note that extreme weather conditions may cause an unexpected clinic closure. Call the clinic at (250) 656-3333 to ensure we are operating.

Leash & Carrier Policy

All pets must be either on leash or in a carrier at all times, both within the clinic and on clinic grounds. This is to assure the safety and comfort of all pets and owners. If you have forgotten your leash or carrier, we will be happy to provide you with one at the front desk.

Ordering Food & Medications

Note that while we regularly receive orders, holidays, back-orders, and weather conditions may cause delays. Therefore, we suggest placing orders at least a week in advance for prescription diets and medications. 

Request Prescription Refill

Online Orders

Ordering food, treats, and supplies for your pet is easy with our online store! 

myVETstore.ca
cat hiding under rug

Payment Policy

  • Payment is due when services are rendered.
  • Payments may be made with: VISA, Mastercard, Discover, Debit, or Cash.
  • Sorry, we do not accept personal cheques.

PRESCRIPTION
REFILL REQUEST

Please note that filling out this form does not guarantee a medication refill. We require that your pet is up to date on their yearly examination, and that refills have been noted in the patient medical records by a DVM. You will be contacted if there are any issues processing the medication refill.

Please allow up to four (4) business days to refill in-house medications, and up to one (1) week to refill compounded medications. You will be contacted when your medication is ready for pick up.